Good Starting Point into the Mortgage Industry - Mortgage Service Representative MetLife Employee Review

3.0
6 May 2014
Recommend
CEO approval
Business outlook

Pros

I worked at MetLife Home Loans, formally First Horizon Home Loans for 5 years. I started out in the servicing department as a Customer Service Rep. This department gave me the knowledge of many different areas within the mortgage industry. This was a positive starting point of getting my foot in the door into the mortgage industry.

Cons

The company had transferred hands a couple of times, since my tenure. Due to the mortgage / bank crash, MetLife bought out First Horizon. A couple of years later, MetLife Home Loans sold the company and many people were laid off.

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5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

3.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and growth opportunities

Cons

poor work life balance common

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