Pros
- Meter has an audacious goal to take over an industry that needs a new model, and the real potential to succeed in doing so. I let this promise cloud my judgement when it should have been clear early on that my baseline expectations were falsely aligned
- Its customer base is largely happy and scaling rapidly
- Highly intelligent employees on every team, no passengers
Cons
- Success and service teams are critically understaffed and under-tooled.
- New-hire onboarding is bare minimum, there is no ongoing enablement
- Feedback is cryptic, if provided
- There is little camaraderie or culture, senior leadership is mute where they should be unifying the company