MetroPlusHealth

Part of NYC Health + Hospitals

MetroPlusHealth reviews

Director - Anonymous employee MetroPlusHealth Employee Review

4.0

26 Feb 2018

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Mission-driven organization with well-educated, highly-committed staff on board. Working for MetroPlus meets my desire to serve New Yorkers - not only lower income and immigrant populations, but a wide range of people - and offers a real opportunity to positively impact the health and well-being of more than half a million NYC residents. C-suite/management seems dedicated to improving employee satisfaction and engagement, and is implementing a number of initiatives to reach those goals. Excellent benefits, including educational opportunities and pension. Solid work/life balance. Overall, very satisfied with my career choice to join and remain at MetroPlus.

Cons

City-agency status can create roadblocks to effecting quick change, and some of the rules and protocols can seem a touch archaic. Staff and management can occasionally seem hesitant to embrace change, as well.

MetroPlusHealth Response

Thank you for leaving this wonderful review and for your dedicated service with us! Not only are we glad that you love you career choice, but we are also humbled that you have chosen to stay with us for five years. A lot can change in that time period which can be difficult for some to embrace, but we hope to encourage all employees to push the limits to make our company as successful as possible. If there are additional comments would would like to share, you can email your feedback to us directly at employee.engagement@metroplus.org.

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5.0

13 Nov 2025

Sr. director

Recommend

CEO approval

Business outlook

Pros

Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

Cons

Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

MetroPlusHealth Response

1mo

Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.

4.0

19 May 2026

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

Cons

Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

MetroPlusHealth Response

Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.

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MetroPlusHealth

Director - Anonymous employee MetroPlusHealth Employee Review

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