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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Associate Director - Anonymous employee MetroPlusHealth Employee Review

      3.0
      23 Mar 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      City job, good benefits, good people. They genuinely want to help their members. Great customer service. These are the good health insurance industry folk. They do it not only as their job(s), but as people who care and want to contribute good in the world. You feel part of a team of people who want to do their best to help others and contribute in a positive way to their society.

      Cons

      Not always room to grow or contribute from a strategic standpoint, some supervisors are very closed off to suggestions and end up hindering potential corporate advancement.

      avatar
      MetroPlusHealth Response
      8y
      We are pleased to hear that you’ve had a good experience working for us and you feel like you’re part of the team! Feedback from employees like you helps us to grow and improve the company for all. We also hear your concern that people should be allowed to contribute openly -- responding to employees’ concerns and thoughts should absolutely be a top priority for a manager. We'd like to hear more from you. If you’re open to communicating directly with the MetroPlus team, don’t hesitate to email us at employee.engagement@metroplus.org. Best regards.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

      avatar
      MetroPlusHealth Response
      2w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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