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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Get your experience and leave - Case Manager Technician MetroPlusHealth Employee Review

      1.0
      2 July 2015
      Case manager technician
      Recommend
      CEO approval
      Business outlook

      Pros

      None really, city job if your looking to do 20 years and leave

      Cons

      Very difficult to be promoted and move around, hiring process takes too long, very very unorganized, high turn over rate. Management sucks, directive is cloudy. So many things wrong with this company, look the other way.

      avatar
      MetroPlusHealth Response
      8y
      Thank you for taking the time to provide us with feedback. Our goal is to provide employees with the tools necessary to succeed with our organization and in their careers, and we’re sorry you didn’t feel that way with us. If possible, we would like to hear more details about how we can improve our company. If you are open to a conversation, please email us at employee.engagement@metroplus.org and we will have someone respond shortly. Thanks so much.

      Explore other reviews about MetroPlusHealth

      5.0
      13 Nov 2025
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Member centric and dedicated to the mission and vision. “For people, not profit” is not just a slogan, but the reality being executed every day by this health plan. It puts its members first, provides excellent customer service and quality care management, and cares about its employees.

      Cons

      Multiple platforms in use by varying lines of business/departments, which is being resolved by transitioning to new EMR, integrated software suite.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for your thoughtful review and for recognizing MetroPlusHealth’s commitment to its mission and values. We’re proud to hear that our “For people, not profit” approach is reflected in the experience of our employees and members. We also appreciate your feedback regarding platform integration and administrative support, and we are actively working toward improvements in these areas.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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      MetroPlusHealth Response
      1w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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