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      MetroPlusHealth

      Part of NYC Health + Hospitals

      Engaged employer

      MetroPlusHealth reviews

      Stay clear ! - Customer Success Specialist MetroPlusHealth Employee Review

      1.0
      18 Dec 2022
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Health Benefits are fully covered, the office space is new, the operations and facilities employees are very nice.

      Cons

      Oh dear where do I start? The level of education is low, and communication is terrible. Some managers are unethical and uneducated. Retaliation is real ! favoritism is at its most within MetroPlus. Family members work with each other under each other's supervision. The list goes on . Stay clear !

      avatar
      MetroPlusHealth Response
      3y
      Hello and thank you for your review. We are very sorry to see your concerns about the department. We pride ourselves in building a culture where employees can thrive and grow. If you are comfortable, please send us an email to this address employee.engagement@metroplus.org. We guarantee complete anonymity so that we can investigate this issue further. We wish you the best of luck in future endeavors!

      Explore other reviews about MetroPlusHealth

      5.0
      3 Mar 2026
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Collaborative and supportive work environment. Leadership is approachable and focused on improving member experience. Strong mission serving the community makes the work meaningful. Good work-life balance and helpful training resources. Opportunities to build skills and grow professionally.

      Cons

      Some internal processes can be slow due to regulatory requirements. Communication between departments can occasionally be improved. Workload can increase during peak enrollment periods, but teams support each other.

      avatar
      MetroPlusHealth Response
      1mo
      Thank you for sharing your thoughtful review. We’re glad to hear you’ve experienced a supportive team environment and found the work meaningful and rewarding. We also appreciate your feedback regarding communication, workflows, and peak enrollment periods. MetroPlusHealth is committed to continuous improvement, and your insights help support our ongoing efforts to better serve both employees and members.
      4.0
      19 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid, good benefits, salary is ok. The company is actively working to improve operational processes.

      Cons

      Hybrid is not guaranteed. Fully remote options not available for most positions. Not many opportunities for advancement depending on the department.

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      MetroPlusHealth Response
      2w
      Thank you for sharing your experience and feedback. We're happy to hear you recognize the progress being made across the organization and value our benefits and hybrid work environment. We appreciate your suggestions around remote work flexibility, career development, and communication between teams. Employee feedback is important to us and helps guide our ongoing efforts to create a stronger experience for everyone at MetroPlusHealth.
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