Amazing - Director Metrocast Employee Review

Hiring process was easy and straight-forward. People are friendly. Location and office are okay. I believe most other reviewers were call center positions, which tend to have higher turn over.

Benefits are expensive but they are everywhere.

Free cable, internet and phone. The insurance wasn't so bad either actually.

The customer service manager Tony was and still is rude and cruel. He plays head games with his employees, he says hurtful things to them and does nothing about lewd comments, as he is one of the people involved in making some of them. The pay is terrible, they do not have worth while incentives to keep their staff happy, whom are already abused daily by the customers, never mind the management in place to help and guide them. Whenever something happens or needs to be followed up on, you can always count on a snarky rude email coming from managers about protocol. Avoid applying there, apply somewhere else where the manager doesn't call the lady in the office "Glory Hole". I got out of there, anyone left behind should too before it destroys them.