Problem with Upper Management - Customer Service Agent Metronet Employee Review

2.0
16 Nov 2017
Recommend
CEO approval
Business outlook

Pros

Varied workload. You have opportunities to break up the day with office tasks, rather than sit on a phone all day. Opportunities given to work on special projects.

Cons

Upper management makes questionable decisions. Issues with legal troubles from bad contractor hires. Techs aren't paid nearly well enough. Has a few commission based agents that don't focus on customer

Explore other reviews about Metronet

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Metronet is an exciting, fast-growing company with strong leadership and a great product to represent. The culture encourages ownership and relationship-building while giving employees the autonomy to succeed. The growth in fiber and MDU connectivity creates real opportunity for career advancement and strong earning potential. It’s a great environment for motivated people who enjoy building something meaningful.

Cons

The role requires a high level of self-motivation and persistence, especially in developing new business opportunities and territories. The pace can be demanding at times, but it also creates opportunities for growth and impact.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent base salary to start.

Cons

The Florida market is a joke. Micromanagement from a boss who doesn’t leave their house. Lazy field ops team that falls asleep in the office at their desks (literally). no chance of getting paid your commissions. If you want to do a managers job without managers pay, this is the company for you. Complete incompetence.

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