Cool place to work, horrible upper management and pay makes long term employment impossible - Front End Lead Micro Center Employee Review

2.0
12 July 2023
Recommend
CEO approval
Business outlook

Pros

Generous discount Cool coworkers Lots to learn on the job

Cons

Terrible upper management staff outside of the front end Pay is not that good for the front end staff, and laughably low for front end leadership positions Constant mistreatment of the front end staff by customers which always results in the unruly customer being rewarded no matter how degrading or mean they are Complaints to general manager constantly deflected or he says “we’re working on it” with no updates. Understaffed constantly because the front end turnover rate is so high due to many things Long lines that are physically impossible to keep up with Being asked to meet impossible goals Front end is expected to forfeit rightfully earned protection plans, which is extra commission pay, for the sake of padding the sales teams numbers Front end leadership is expected to be on a register pretty much all throughout the day despite constantly needing to be places and do things Constantly asked by upper management to do things outside of your job requirements Work-life balance is very hard, especially if you have a family

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Micro Center Response
2y
Thank you for your feedback. We have made strides in the hiring process recently and should be close to being fully staffed on the front end. Hiring the right people and having the right number of people is very important to decreasing turnover, taking care of our customers and allowing associates to have a better work life balance. We have also looked at the market and made some other exciting changes too. I am sorry that you left without speaking to someone about your concerns, but we do wish you the very best and hope you find what you are looking for in your career. Sincerely, Cheryl T - HR Regional Manager.

Explore other reviews about Micro Center

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

-if you can hustle you can make decent money -room for growth if you can get cool with everyone

Cons

-have to meet the metrics -some of the areas to grow have favoritism

1
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Micro Center Response
3d
Thank you for taking the time to leave a review! If you have any concerns or feedback you'd like to discuss, please reach out to your Regional HR Manager. We'd appreciate the opportunity to learn more about your experience and see how we can help. Best – Erin Bowyer – Senior HR Representative
5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
1mo
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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