The Long Way Down - Second Line Support Micro Librarian Systems Employee Review

No prior qualifications or experience necessary for helpdesk or sales roles so easy to get a foot in the door in the technology industry Poor software stability breeds good analysis and critical thinking skills Excellent experience of working in a large soulless organisation without being 'just a number' Blame culture means you're unlikely to be held accountable for your mistakes Pay is low enough that expectations of new employees are also low

No prior qualifications or experience necessary for helpdesk or sales roles leads to developers and managers belittling employees Poor software stability breeds contempt for development team, and attracts irate customer complaints Excellent experience of working in a medium-sized family firm that still thinks small Blame culture means former staff are always childishly held accountable for current staff's issues Pay is low enough that you will be tempted by any carrots that Management dangle in front of you

Relaxed work environment Friendly, approachable management team and directors Innovative products, interesting technological developments Encouraged to put forward ideas to improve tasks and procedures Lots of opportunities for career progression Courses for various qualifications available Generally working with a product which benefits school education In spite of the cons you'll see below, this is one of the best companies in town you could hope to work for

Below par sector pay Corporate ownership of company more focused on accounting than the value of staff, so perks are usually in short supply, however immediate management team of division do what they can