Pros
Profit sharing after 2 years Office culture including company get together lunches Certification program with bonuses Promotion opportunities non-management employees get along for the most part
Cons
Several tier 2 and 3 techs have left for higher salaries with less work leaving no availability for training on advancement. Direct management doesn't appear to have decision making power to fix anything. Organization and communication within the company is non-existent and changes frequently. Leadership does not listen to problems from low level employees about customer issues. Employee turnover and retention issues have resulted in major issues within the company, and is met with a "we'll survive" perspective but only causes burn out amongst the others that have to pick up the slack. Work from home 1 day a week is sub par in the tech industry as remote work has become standard and opened up many doors for experienced technicians to work for companies anywhere in the country. Promises that "it will get better" never happen.