Atrocious micromanagement, garbage pay - Tier2 Tech Support Mode5 Employee Review

You will be completely over worked. You will see employee turnover at a level not even seen at telemarketing jobs. People are often fired simply because they complain. They do not give one actual thought about you, your family, or their health and it became very apparent during COVID. They will pretend and have all of the best words to say, but then in a private meeting with you will blast you and your work ethic even though you set multiple records for the company. They will blame you, say you should be lucky to have a job (which, I could have left much earlier because IT is in incredible demand I ended up staying for one person and regret that), and overall just treat you like you're a teenager a week in to your very first dairy queen job. Best work example that you will run into and yes it happened. 2 people fired for refusing to risk their health coming back into the office, I was called back into work after my cousins suicide with that news. We were already under staffed and overloaded. I did not get FMLA, and was forced into negative PTO while I had to assist moving my grandmother. You will care about the clients, they do not. They berate them behind their backs, and encourage it. Finally, it's just an overall toxic workplace. All of the good reviews you see for this place do not come from the support side of things where you're fixing implementations consistent errors, dealing with the clients directly, and resolving issues that T2 wouldn't be resolving. T2 here is basically a mixture of T3/NOC/Server management. Be prepared to be overwhelmed and burned out. I've been waiting to post this as I have never left a bad review of any company and I've worked some terrible ones in the IT industry but this one takes the cake by far. I was also waiting to see if they would even begin changing anything, but they will never learn and I should have known when people were complaining the moment I started.