Not a long term career - Customer Support Agent Moneybarn Employee Review

Thank you for taking the time to write this review – as a business we value all feedback that we receive – it helps us understand how we can improve our employee experience and create a better working environment for all colleagues. We are pleased to read that you recognised both our people and our benefits as positive aspects of our company. Our people are the foundation of our culture, they are what make us great and we are incredibly proud of that aspect. Our benefits are something that we constantly review – so thank you for recognising this. We are saddened to read that your current experience here at Moneybarn is not as positive as it can be and that you have some frustrations across several aspects of your role, the wider team and general environment. We want every member of Team Moneybarn to enjoy working here, to feel valued and be able to voice recommendations and be part of the solutions. We need our employees to raise their concerns to be able to improve experiences within our business – with this in mind, the Moneybarn HR team would love the opportunity to speak with you in confidence to understand your feedback, so they can work with you to help facilitate conversations with your department leadership around your concerns. If you would like, please reach out to them – they are here to help. Regarding your specific feedback relating to the summer party. We understand that Contact Centre management tried to facilitate colleague attendance as far as was practicable and contacted all colleagues working in the department to understand their preferences in relation to the Saturday schedule. However, we have passed this feedback across to the relevant teams to review the scheduling of our parties moving forward. I want to take this opportunity to thank you and your colleagues within the Contact Centre for all your hard work – it does not and will never go unnoticed.