Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MongoDB

      Engaged employer

      MongoDB reviews

      A Firm with Two Hemispheres - Customer Success Manager MongoDB Employee Review

      3.0
      7 July 2021
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Sharp co-workers; our hiring bar has remained fairly consistent - Large addressable market, as many analysts are fond of pointing out - Strong technology; Mongo is a proven quantity with world class applications built on top of it - Good product direction/roadmap; this is not a stagnant org lacking vision - Access to RSUs & ESPP, especially with recent upward stock movements - Health Benefits - Unlimited PTO - Diversity appears to be a meaningful company priority, which is laudable

      Cons

      This is a company that is sharply divided between Sales/Marketing/CS and everyone else (e.g. Eng, Product, etc.). The former has an expectation of high rates of attrition, with lower salaries, equity, and commensurate turnover. It is short-sighted and leaves many feeling they do not have a viable career path at Mongo. I believe there is significant under-investment in customer facing roles as we are not perceived as core value additive and aligned with the shareholder value model that dominates. This narrow-mindedness means we lose some of our most talented individuals to more forward thinking organizations with less conservative tendencies. Coupled with below market pay and conflicting/overlapping direction/OKRs means we often function in a shambolic manner, unable to achieve excellence across the board.

      avatar
      MongoDB Response
      4y
      Thank you for taking the time to provide feedback; we appreciate the positives that you have highlighted and also respect your concerns and take them seriously. We regularly review compensation plans to ensure pay is aligned with the high-value and impactful work being done by our individuals in Customer Success roles. We also aim to provide a work environment where employees can transform their careers by growing in the direction they want. We encourage employees to have discussions with their manager regarding career growth and their personal and professional goals. We continuously work to create an inclusive culture of growth, learning, development, enablement, and training for all employees and feedback is a key part of this process. If you would be open to sharing more, please reach out to your designated People Partner or email our Senior Employer Brand Manager, Jess Katz, at jess.katz@mongodb.com.

      Explore other reviews about MongoDB

      5.0
      24 June 2026
      Senior recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive people, a strong culture, and meaningful flexibility are the biggest positives. I've had the chance to work with thoughtful colleagues who care about doing good work and helping each other succeed. There are solid opportunities to learn, build relationships across teams, and contribute in a way that feels impactful.

      Cons

      Workloads can be heavy during busy periods, and priorities can sometimes shift quickly (which is expected in growing companies)

      1.0
      29 June 2026
      Senior tech recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work and decent pay

      Cons

      Really depends on the team, however middle management needs to be addressed. Toxic culture that truly depends on who your manager is. Silent layoffs are made to seem "Performance-based", then job is re-posted at a reduced range. Proceed with caution and understand that HR is not your friend.

      See reviews by: Helpful|Rating|Date|All
      Related searches: MongoDB jobs | MongoDB salaries | MongoDB benefits | MongoDB interviews | MongoDB conversations
      MongoDB reviewsMongoDB Customer Success Manager reviewsMongoDB review