Great company to work at if you can handle constant change - Senior Customer Success Manager (CSM) MongoDB Employee Review

4.0
9 Dec 2024
Recommend
CEO approval
Business outlook

Pros

*consistently changing and evolving processes and practices to better suit the needs of our business and customers *leadership is open to feedback from team *great growth and networking opportunities *highly intelligent and driven peers *company has consistently invested heavily into CS organization *exec team has been together for so long and has performed very well

Cons

*constant change *CS org has seen a very high amount of turnover at the IC level *admin processes and tooling can get in the way of delivery

Explore other reviews about MongoDB

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Supportive people, a strong culture, and meaningful flexibility are the biggest positives. I've had the chance to work with thoughtful colleagues who care about doing good work and helping each other succeed. There are solid opportunities to learn, build relationships across teams, and contribute in a way that feels impactful.

Cons

Workloads can be heavy during busy periods, and priorities can sometimes shift quickly (which is expected in growing companies)

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and decent pay

Cons

Really depends on the team, however middle management needs to be addressed. Toxic culture that truly depends on who your manager is. Silent layoffs are made to seem "Performance-based", then job is re-posted at a reduced range. Proceed with caution and understand that HR is not your friend.

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