Pros
Co-workers are excellent. Everyone cares deeply about the wheelchair users we help. There is no 'punch clock'. The work is very independent and there is a lot to learn in this interesting and niche field. There is very little gossip, everyone seems to get along.
Cons
Severe disorganization and a reliance on people when we should rely on systems. Huge problems with warehousing, scheduling, ordering, logistics, but the demand is so high and the competition so little that the company is not motivated to change. Managers come and go what seems like every few months, and try to implement huge changes that fail because they don't know the industry. Employees know a lot more than managers but don't have power to implement change and don't want to become managers because we see them getting fired/let go/quitting all the time.
