Don’t Be Fooled - Anonymous employee Mud Bay Employee Review

1.0
30 July 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

pups, meet a lot of great people, decent pay, great discount

Cons

Wow where to start: If you have a bad manager, you will have the worst time of your life. There is so much oversight on the manager/district manager area. Some district managers let their managers get away with abusing their employees. Some stores are insanely strict about literally everything from how you greet people to what kind of voice you say things in. Managers that are awful always hire awful people so the level of incompetence is always there. Mud Bay is just a corporation pretending to be a “small business.” They act like they value their employees but definitely do not. They advocate for promoting within, but managers are most always outside hires and make it difficult to move up in the company. Mud Bay does this strange thing called a development plan, which means if they don’t want to promote you, they will lie to you and put you on a development plan for 2 years with no intention of ever promoting you. There is ridiculous scheduling oversight on the district manager’s part because a manager should not be able to schedule someone close/open shifts once a week! Mud bay is growing way too fast and has lost their focus on small business with great quality. There is literally 0 chance of you having a life outside of work because the scheduling is always ridiculous.

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Mud Bay Response
6y
The happiness of Muddies is very important to us, and I'm sorry that isn't what you are currently experiencing. I've shared your review with our People Team, and if you’re open to sharing more, they'd like to hear from you to better understand and help identify ways we can improve. Please feel free to reach out to us at HR@mudbay.com or if you prefer you can reach out to anyone on the People Team directly.

Explore other reviews about Mud Bay

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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