Enjoyable Job, But Not What It Used To Be - Store Lead Mud Bay Employee Review

3.0
30 Apr 2021
Recommend
CEO approval
Business outlook

Pros

- Bringing pets to work - Seeing ALL the dogs (and occasional cats) all day - Talking and learning about products and nutrition - Depending on the store, work environments can be laid back and casual - Some freedom to merch sections of store however you and your team think would work best for your location - Compared to other retail, stores and leadership are understanding of individual needs when it comes to calling in sick, emergencies, etc.

Cons

- Very high workload compared to pay - As you move up in the company the pay:workload disparity gets larger - Takes a painfully long time to let go of people that are toxic to workplace environment/just not cut out for the job - Not enough communication from the home office/executive team - Expectations do not always align with workplace values, especially in busier stores

Explore other reviews about Mud Bay

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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