A place to start - Anonymous employee Mud Bay Employee Review

3.0
30 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great discount - Great place to start a career - Some wonderful coworkers - Some wonderful customers - Bring your pet to work (restrictions may apply) - Pet dogs, cats, maybe even a bird, hedgehog and a ferret or two

Cons

- There's a depth of knowledge and a know-how of talking about that knowledge to customers, that has been lost over the years. When I was first trained about dog and cat health at Mud Bay, my training reached deep into aspects of physiology and herbology that the company just doesn't have the time or space to support in the same way anymore. - There's an emphasis on efficiency with time, trying to do more with less to maximize output. I understand and respect this, as the company is growing at a fast rate even through 2021. That being said, that focus on efficiency doesn't always leave breathing room for things to happen organically like they used to. There's not always space or energy to process, learn or have important conversations, unless they're penciled in or you shoe-horn them in, usually at the detriment to your own time or someone else's. - MB likes to make a lot of programs from scratch, to tailor them to their company specifically. This especially rings true for their leadership development program and their DEI committee. If DEI/Leadership are important to you in a company, just know that since MB has/is growing these things from scratch, they can vary from supervisor to supervisor in implementation and training/programs take longer to develop. For me the development in DEI was moving too slow, for others their slow and careful consideration may be the right fit.

Explore other reviews about Mud Bay

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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