It was great, until it wasn’t. - Store Staff Mud Bay Employee Review

- It’s up to luck rather or not you have leadership that will help develop you. There is no incentives - only inconveniences - for managers to help you work towards new opportunities in the company. - The company use to be community driven. Tons of community events, opportunities to work outside the store, especially in the summer. - The store use to be what you made it! It was fun and exciting and every day was a party. Now corporate is moving towards a very generic, boring experience. But at least it’s universal, right? - Hiring standards tanked with the formation of the hiring office. The company is filled with folks who neither care about animals, customers or coworkers. - For a company who use to prioritize work life balance, it couldn’t be further from the truth now. Expect maximum days working over minimum hours - including split shifts. - Severe disconnect with home office. Big Wigs don’t care about your experiences or what you have to say. I don’t know if they ever actually did at this point, or if they just stopped pretending. Home office is now full of decision makers who have never worked in store (eXcEpT 40%) or folks who haven’t even stepped foot in one since 2019. Lack of transparency and unfair , sudden decision making has irreparably damaged trust between Muddies and home office. - Between lowering standards for staff and a worsening culture issue, home office no longer prioritizes quality training and staff hiring. Customer service is the biggest reason we HAVE customers - they already know they can get way better deals elsewhere and support actual small, family owned businesses. Now we have staff making facts up, or blatantly lying to customers, or acting cold and sarcastic. Leadership knows this is an issue, but part of the disconnect between staff and home office is because of our eager to please district managers who would rather push things under the rug than communicate with home office. Ongoing, major staff grievances should not be a surprise to CEOs or HR.