Everything is stressful - Sales Representative My Derma Dream Employee Review

Company Culture, Think tanks, flexible fun environment, book sessions, LDM sessions

need a more resourceful HR department

Support team was passionate and tight-knit—people genuinely wanted customers to succeed LOVED everyone one there! Got exposure to CX ops, and retention workflows (rare in a support role) Saw firsthand how much customers wanted the product to work

Key strategic initiatives around customer, churn & retention were often developed by experienced managers and CX leaders, only to be later retracted by executive leadership due to shifting whims or personal preferences from the top. Multiple high-impact ideas stalled because one person at the top decided to change direction often without explanation or data to back it. Unfortunately, decisions weren’t always made in the best interest of the customer or the long-term health of the business. Truly missed opportunities, wasted team effort, and rising customer dissatisfaction.