Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MyIntegra

      Part of APM

      Engaged employer

      MyIntegra reviews

      Supportive Workplace - Customer Service Representative MyIntegra Employee Review

      5.0
      9 Nov 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Company that is genuinely invested in helping participants . Supportive team leaders .Varied and interesting role. Can be challenging working in the NDIS ever changing space but if you like feeling like you can make a difference beats other phone based role hands down

      Cons

      Could do with more staff but are actively recruiting .

      avatar
      MyIntegra Response
      1y
      Hi, Thank you for your review. We are pleased to hear that your finding your role in MyIntegra rewarding and are supported in your current role. Kind regards, MyIntegra

      Explore other reviews about MyIntegra

      5.0
      3 Apr 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive, Inclusive, Proactive, Person Centred, Valued

      Cons

      None that I have seen

      avatar
      MyIntegra Response
      1y
      Hi, Thank you for your review. We are pleased to hear that you enjoy working with MyIntegra finding the work environment supportive, inclusive, proactive, person centred and valued. Kind regards, MyIntegra
      5.0
      18 Mar 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work/life balance - opportunity to work face to face in office with great location and facilities, or work from home with company supplied equipment. Approachable management team that acts on internal and external company feedback on processes, IT updates, role responsibilities and changes, Small number of non-complex systems required to do the job - don't need to learn 100 different programs. Great culture and atmosphere - everyone working in the company is there because they want to make a difference to Australians on the NDIS.

      Cons

      More complex than other Contact Centre Roles. Requires you to think, interpret data and look for answers to questions rather than just reading a response off a script. Customer Service role not suited to anyone who is just looking to parrot back answers off a script.

      avatar
      MyIntegra Response
      2y
      Hello, Thank you so much for taking the time to leave such a balanced review. We're pleased to see that you're finding the workplace a rewarding place to be, and one that provides a good work/life balance and has a great culture/atmosphere. Kind Regards, MyIntegra
      See reviews by: Helpful|Rating|Date|All
      Related searches: MyIntegra jobs | MyIntegra salaries | MyIntegra benefits | MyIntegra interviews
      MyIntegra reviewsMyIntegra Customer Service Representative reviewsMyIntegra review