Beautiful on the outside, empty on the inside - Customer Support N26 Employee Review

2.0
15 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Amazing talented colleagues, an experience in the Finntech Money at the end of the month to eat Free drinks ?

Cons

- Awful management ! All the rumors are true ! - Founders are friendly and took time to discuss with their workforce during momentum of crisis but it seems just beow them it's a total mess. - Low salaries ! They said they have 2 rounds March and September, it's a LIE. On March it is to go on another level (BTW no one understand anything about this and when you ask HR they say it's confidential. Wut? This information has been made public therefore this is not a company secret anymore). On September they tell you that since the policy around it has changed and it is also "in relation to the general bahaviour", basically you can kiss goodbye the tiny piecce of cheese you would get out of it anyway. - Never integrating CS suppot in anything. Therefore you learn about major changes of the product sometimes the same day as a customer. #adaptability - Buggy processes. Never applying feedback. - Firing the talents but outsourcing on external centers that do not follow the same quality standards. - Promoting ass-kissers despite more capable employees. It makes you wonder who is taking the decisions upstairs. - Departments that delagate the shitty tasks to lower level because reasons ? Of course, consequently, responsabilities are increasing on a personel level but not the money ;) - Q and A's sessions are the best dodging bullets scene I have ever seen. They are only good if you want to learn irrelevant topics about management and how good marketing is doing. - Forget about evolutions. You are just good to be an extra. Nothing more

Explore other reviews about N26

5.0
13 June 2023
Recommend
CEO approval
Business outlook

Pros

Great product and design and team is worldclass

Cons

more focus on understanding customer needs

5.0
21 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small team in NYC working on bringing N26 to the US. Flat team structure (no bureaucracy or painful hierarchies). Open lines of communication and instant feedback loops. Everyone is extremely smart and driven towards a common goal, and we also enjoy each other's company both in and out of the office. There's also respect for having a life outside of work and a good sense of balance. Huge opportunity to take on as much work as you can handle and drive your own workstreams and outputs. I've found that my scope of responsibilities is quite large, and since joining, I've broadened my skill-set significantly in areas I wanted to expand upon.

Cons

Coordination with Berlin can be difficult at times given time zones and hypergrowth there. Nonetheless, people always are willing to help out and make themselves available when needed. Small team size as of now means fewer hands to help with all that needs to get done. That said - plenty of opportunity for new joiners to take on key tasks and responsibilities as we continue to grow the team

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N26 Response
7y
Thanks for sharing your feedback with us and your experience of working at N26.
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