Too much work, not enough care - Installation Engineer NDSL Employee Review

Thank you. It is painful to hear such feedback about our company, but I appreciate that you took the time to share your comments. I can assure you that such negative employee / management engagements do not align with our values. Our managers have taken this opportunity to discuss openly with the installation team to ensure that the negative scenarios you described are no longer present in our company. In hiring for our field service and installation teams, NDSL is transparent that the travel will be 75 – 90% of the work schedule. As an offset to the high travel required, we offer site pay in addition to regular salary. Additionally, we recognize that, at times, an employee may have circumstances that make it difficult to sustain this level of travel. Some circumstances that are sudden and urgent, will and have, resulted in the employee returning home during a project. We strive to jointly determine how best to meet the employee’s needs without negatively impacting the service and quality our customers expect. When team members approach us with concerns about their travel time, we do our best to accommodate them while treating all team members fairly. We understand that the travel requirements for this position can be strenuous, and the job is not for everyone. We don't tolerate discrimination of any kind. The leadership team is expected to set an example and I insist that everyone in our leadership team treat everyone with respect and dignity. If someone fails to meet our standard, it will be addressed promptly and fairly. I do share openly with our team the successes of our company including the financial details. As part of our mission, we are open and want every employee to know when things are going well and when they are not. We also state that we share that information in confidence among our team members. We share the company’s financial success with all team members through our profit-sharing bonus or sales commissions. Thank you again for your feedback. We take every opportunity to improve our company and we will keep a close eye on the well-being of our installation team members.