Embarrassed to work here - Client Support Specialist NGP VAN Employee Review

In the CS department, no one knows what they're doing. Due to layoffs and turnover, a lot of internal knowledge is gone. Unfortunately, the documentation that is available is often dated and incorrect. Client questions are not easily answered, and management likes to blame the entry level workers below them. The work environment is also very fake woke. Big girl boss vibes. I genuinely feel bad for the clients because they are trying to do good work and we cannot provide real answers for their issues. There's also no room for growth. I think part of the turnover issue is that the company wants management to target older staff and replace them with cheaper new hires. I also find it incredibly gross when Bonterra exploits national disasters for advertising.