Avoid - Complaints Handler NHBC Employee Review

- Clear commitment to diversity and inclusion, with significant progress over recent years and visible support from senior leadership - Collaborative and supportive culture - colleagues are approachable, knowledgeable, and willing to mentor and help each other - Strong sense of purpose, especially within technical teams who are committed to doing the right thing for customers - Good investment in training and development, with opportunities to upskill - Modern, well-equipped office spaces, with continued investment in working environments - Positive initiatives that encourage connection and collaboration (e.g. networking and team engagement activities).

- Slow decision-making due to risk-averse culture, with bureaucracy often getting in the way of progress and innovation - Inconsistent adoption of inclusive and progressive ways of working at middle management level - Limited flexibility around remote/agile working, which can feel out of step with modern expectations - Some long-standing attitudes and ways of working can make change difficult to implement - Large transformation programmes can feel inefficient and slow to deliver outcomes - At times, commercial or relationship pressures can override technical judgement.

Nice environment. Warm colleagues. Good work-life balance.

Nothing significant. Pay is okay, not great.