A Great NPO That Was Run Into The Ground By Bad Management and CEO - Anonymous employee NPower Employee Review

1.0
28 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked within our Managed Services Department providing remote IT support for out Non Profit Clients. I worked with a great team in my department where we all learned from each other and help each other build out technical skills.

Cons

Management lost sight of delivering services to our client in a quest to grown the amount of clients we had and sell a service beyond our ability. Basically they wanted to keep growing the amount of clients we had and not hire more technical staff to meet the workload.

avatar
NPower Response
2y
We appreciate your candid feedback about your experience working with us at NPower. It's concerning to hear that you felt management lost sight of delivering services to our clients and that there were challenges with workload and staffing. We take your feedback seriously, and we apologize for any frustrations you experienced, including issues with compensation and recognition. We strive to create a supportive and rewarding work environment for all our employees. Your advice about avoiding outsourcing and improving communication and recognition is duly noted. We're committed to learning from our mistakes and continuously improving our practices to better serve our employees and clients. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Your insights are valuable as we work towards creating a better workplace environment for everyone. Thank you for your contributions to NPower, and we wish you all the best in your future endeavors.

Explore other reviews about NPower

5.0
2 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Good people, good environment, great workspace

Cons

No cons, there might be some slow days.

4.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, strict 9am - 5pm, communication goes a long way, career growth, mostly remote

Cons

low pay, limited growth, no benefits

See reviews by: Helpful|Rating|Date|All