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Rearranging Deck Chairs on the Titanic - Manager NTN Buzztime Employee Review

1.0
20 Mar 2014
Recommend
CEO approval
Business outlook

Pros

Good coworkers. Some smart, nice people who work here. Interesting product and industry. Central location that is easy to find.

Cons

Terrible management. Senior leaders change out every two years or less... consistent for the past 10 years. CEO doesn't seem to want to be there. They like to say that you must be ok with "change," but really you must be ok with the constant state of massive disarray in all areas. New leaders come in and want to put their stamp on things, which ends up repeating what was done four years ago. Rinse and repeat. Many people, including senior leaders, are actually "consultants" who don't really care, or who just work remotely. Sales strategy is to recycle last year's plan. They lose more customers than they acquire, and have done so for the past few years. Office environment is very gloomy. Nobody is happy here. Ask any recruiter in San Diego County that has worked with Buzztime, they will not paint a pretty picture. Extremely high turnover. It is actually surprising this company still functions.

Explore other reviews about NTN Buzztime

5.0
11 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Loved this job, wish it was still available

Cons

Company let go of most of their staff

2.0
2 Apr 2012
Recommend
CEO approval
Business outlook

Pros

Great product that is easy to sell and can be very profitable to the bar or restaurant both independents and national brands (BWW, Black Angus). They are finally investing in technology and by this time next year will be marketable to many industries and will be more attractive to restaurant and bar prospects by producing the new playmakers that are tablets with android apps.

Cons

Buzztime, equipment and trivia same as it was 25 years ago. Huge employee turnover including senior management, sales and account executives. Buzztime is not financially stable and in desperate need to increase sales and revenue, while working hard to increase sales, SAE and AE employees are faced with a 35% pay decrease in 2012 by means of the new comp plan. Company has stopped contributing to 401K; has put off pay raises usually given at annual review; moved to a commission "calculator", in 2011 commission was paid at 16% total contract value, with the commission calculator avg is 4% total contract value; also restructured retention bonus, in 2011 it was based off the number of site you successfully retained and could be upwards of 5k per quarter, in 2012 they are basing bonuses on revenue retention .. problem other departments give credits and free weeks, for example the renewal team gave multiple sites free weeks which effects my revenue and is resulting in a loose of nearly 2k on retention ... other people control your retention bonus!

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