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National Express

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Structured workdays with good autonomy, but tough hours for new hires - Coach Driver National Express Employee Review

3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Structured days, so you know what to expect before you arrive. No one looking over your shoulder. You obviously need to work within company guidelines and all applicable laws but essentially you have autonomy over your day. Traffic, awkward customers or vehicle reliability issues are part of the job but really bad days pretty rare overall. Overtime is paid if your shift runs long and extra shifts are often available to those who want them.

Cons

Bad traffic happens. The customer base is mostly fine but definitely includes chancers, blaggers and the outright rude. The most popular 'day-time' rotas are full of long-term staff so new starters to end up working the more anti-social hours.

Explore other reviews about National Express

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Large company with multiple work streams

Cons

Poor management and business planning

2.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay for what it is, the 3 days off was great although on lates you still had no life, free coach travel

Cons

Managers have favourites, treat you like dirt, are very cliquey and VERG much judge you. No one feels genuine in the business, never felt so cornered before

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