Pros
Some managers genuinely try to help and stay professional, even though they’re clearly stretched thin. There are a few coworkers who look out for you, and the training basics are solid enough to get you started. If you can last 5 years then you start making some good money for NYC but tough to imagine living in NYC on the salary the start you at and for the next couple of years.
Cons
The first-year probation period feels harsh and unforgiving — one mistake can cost you your job. Pay doesn’t match the stress of wearing the uniform, entering homes around the city, and dealing with constant pressure. The culture treats new hires as expendable, and the focus on churn over retention makes the place feel like a numbers game rather than a company that values its people.