Customer Service Agent - Customer Service Specialist National Grid Employee Review

4.0
10 Dec 2014
Recommend
CEO approval
Business outlook

Pros

Got the job.. I sent my resume online and got an email for the computer test about a week later and the following week was the test... Test went smooth it was about 45 min long..

Cons

If you dont pass the test you dont get the interview... Starting days is really far..

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1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

Cons

Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.

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