Call center customer service rep - Senior Customer Service Representative National Grid Employee Review

3.0
31 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Very good starting pay. Friendly co-workers. Beautiful location right on Solomon Pond. Great advancement opportunities.

Cons

Zero work life balance! Hard getting help when you don't know something. Getting cursed out all day by rude customers complaining of high bills. Long probationary period ( 9 months ).

Explore other reviews about National Grid

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

Cons

Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.

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