1 year anniversary - Customer Service Representative (CSR) National Grid Employee Review

4.0
20 July 2025
Recommend
CEO approval
Business outlook

Pros

- Management is always trying to do their best to assist you - Unlike most companies I feel that National Grid takes their time to train and make sure their people understand the work they are taking on -We as National Grid employees have many opportunities and routes to look at for advancement

Cons

-Our scheduling hours are very long, if you are not prepared to work and take only a few days off this position is not for you. -You are dealing with high stress calls, people are calling in when things have gone very bad for them. You must be able to separate yourself while also showing empathy.

Explore other reviews about National Grid

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good Company with room for growth and to support the energy transition

Cons

Slow moving and very bureaucratic.

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I cannot say enough about how great a company National Grid is. I’ve been here for over four years, and there is truly a culture where employees are encouraged to share their voices. The company regularly conducts surveys to understand how employees are feeling, what they need, and what matters to them... and then transparently shares the results with everyone. I have never experienced this level of openness with any other employer, and I know that none of my friends or family have had similar opportunities. It says a lot that so many employees want their family members to work here as well. Working at National Grid is more than just a job, it’s a lifestyle, and there is a strong sense of pride in being part of the organization. As a woman, I am proud to be part of this “brotherhood” and have never felt that this is a male‑dominated space. There are many opportunities across the company, from field operations to management, depending on your interests. Compensation is competitive and rewards both experience and performance. Remote and hybrid work are sometimes an option, which to me shows a level of trust and respect for employees. I only wish I had joined earlier in my career.

Cons

I do wish there were more opportunities available in Western New York. Many roles seem to be concentrated in Central New York, Eastern New York, or downstate, and it would be great to see additional positions (for others to join the company) closer to home in WNY.

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