Pros
There’s a lot of very good work being done on diversity and inclusion which is having a fantastic impact on the organisation and how it talks about these issues. I also worked with some genuinely lovely people. The pension is amongst the best outside the public sector.
Cons
The culture changes that have been brought in by Debbie Crosbie have changed the organisation into something that more closely resembles one of the big banks. The hybrid working policy was an absolutely misguided move, it’s not the 2000s anymore and we have the technology to collaborate well remotely. It feels like this, alongside the desire to get everyone back on phones is a way to manage people out rather than pay out redundancies. The technology in TMW is hopelessly out of date and barely functional and the productivity targets of 90% are not achievable. I expect demutualisation will happen within five years. There’s also very much a culture of lower management feeling very, very comfortable in their position and place within the organisation and that makes career progression almost impossible and adds to a feeling of stagnation. Nationwide also seem to want performance akin to the big banks but don’t want to pay the wages associated with those banks. A base salary of £21,850 (going up to £23,500 soon) is unacceptable in 2024.