Pros
Meeting the team! You meet many different people throughout the team and it’s really diverse. I have met young people from ages from 20 and older. The work from home aspect is excellent as all your meetings and day to day work is done from your home and you may be called into a “hub” to have a meeting with your manager. The work life balance is great as when your shift finishes your done for the day.
Cons
Some of the managers are just down right terrible and are too heavily focused on KPIs. Since being here (6months)my team and I have moved 3 managers already. Holidays are basically extinct. You can only book holidays if there’s enough quota available otherwise you get declined even if you get a couple months notice🫠. And the main thing is the ABUSE! The jobs description doesn’t prepare you for the amount of abuse you’re going to get from customers. It is non stop. CONSTANT ABUSE. Especially from people who have 20p in their bank account who have the most attitude to give lol. Even if you report it to a manager nothing gets done unless they specifically swore at you (which has happened repeatedly) it honestly gets mentally draining as many of the team I joined with have quit within the first 3 months. On top of that the managers always seem to be in meetings doing god knows what even if you’re in desperate need of help. Pay is also terrible lol; it works out to just over minimum wage roughly £11.52 an hour. With a starting salary of £22,500 and £500 per skill e.g.if you get trained on fraud or disputes. Thinking of quitting soon as the customers at this place are honestly vile entitled humans, only gods strongest soldiers can handle these lot lol