Pros
Very nice downtown location and new building, free parking in a ramp, most people were very nice to work with.
Cons
Very clickish, if you aren't buddies with your manager they are out to get rid of you. I worked there for 12 months and was let go because I made to many mistakes in a 12 month period. For me it was very hard to put every call on hold and look up a process on the intranet. I would get to the point were I knew what to do and then they would change the process on the computer with little notice to the employees, I didn't get notice until my report came in with whatever mistake was made. When I worked there someone was getting fired every other day, we would get emails stating so and so was let go today we wish them well in their future endeavors.