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Nationwide Inbound

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Wage theft and bad practices - Customer Service Representative (CSR) Nationwide Inbound Employee Review

1.0
27 June 2022
Recommend
CEO approval
Business outlook

Pros

Remote work, that's it, nothing else.

Cons

Employee last might as well be the motto. Doing that absolute minimum when they can. FSLA protects against unpaid rest breaks under 15 minutes and bathroom breaks. They will make you clock out for both. They will give you an attendance infraction if you call off with a doctor's note. NLRA protects against discussion of wages but I was told not to discuss our wages by my manager. Simply awful. Do yourself a favor and avoid Nationwide. We weren't even allowed to have water at our desks for the longest time, which is an OSHA violation. They don't care about you, your health, or work/life balance. Wages are jokingly low, and they will hold every infraction as a way to not pay you more. Didn't match inflation the 3 years I worked there, and my only infractions were 2 urgent care visits and an emergency tooth extraction.

Explore other reviews about Nationwide Inbound

5.0
27 Oct 2022
Recommend
CEO approval
Business outlook

Pros

Nationwide Inbound is a fun and exciting place to be a part of! If you can handle the fast paced environment and ever growing industry this is a great place to be. The customer service agents are helpful and kind. It's an honor to be on an award winning team such as Nationwide Inbound!

Cons

It is a faced paced environment, which can get stressful at times. There are great coaching opportunities and leadership assists to seek out when the times do get tough.

2.0
5 Feb 2024
Recommend
CEO approval
Business outlook

Pros

I was remote, but the ONLY perk is the free refills... and that's only on-site. Some people suck less than others...

Cons

...but NO ONE is your friend. You are so micromanaged, it's not even funny. The training makes you think you're good, but it's brutal to tell people you can't help them all day. No amount of training prepares you for that sort of Hell. Not to mention, before the Labor Department got involved, they would look for any and every excuse to not give you a raise. When they have none, they make them up. Maybe it's better now, I left a LONG time ago.

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