Decent Work - Solid People - Travel Advisor Navan Employee Review

5.0
21 June 2021
Recommend
CEO approval
Business outlook

Pros

Good benefits, free lunch/dinner, supportive management

Cons

High volume of call/chats were expected at all times - managing anywhere between 5-7 dialogues at once was a pain, but not often. 2-4 chats (with one call at any given time) was a manageable and easy number

Explore other reviews about Navan

3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

See reviews by: Helpful|Rating|Date|All