TripActions is a No Go - Customer Success Manager Navan Employee Review

2.0
23 Jan 2023
Recommend
CEO approval
Business outlook

Pros

The people that I worked with on my team were so strong and smart - but most of them left for the same reasons I did.

Cons

If you don't want to conform or remain an individual, then TA isn't for you. They also don't do right by their customers and I found that my values no longer aligned with the way they were going. Questionable management tactics, questionable requests from TA from customers. Leaders who have questionable morals. Management was based on tenure and not skill. Some people are just not managers. There was no safe space to question or voice concerns without being told that you're not a "team player". If you were not part of the in-crowd, there was no way an opportunity for career growth was in the stars for you and you were actively bullied out. They also say that it's a hybrid workplace and it looks like they're actively working towards a full time in office position. I have never had my mental health so tested in an environment.

Explore other reviews about Navan

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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