Incredibly bad management - Anonymous employee Navy Exchange Employee Review

1.0
20 June 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The honor of serving the military personnel

Cons

Where do I start? The pay, the hours, the hassle of management. Never have I worked anywhere with such inept and unsympathetic, irresponsible management. They offered NO training then blamed ME for not having training. I was literally thrown into the store and expected to know what to do. I have been harassed, bullied and intimidated by people in upper positions. Unbelievable treatment of employees and customers. I have seen my manager on many occasions act incredibly rudely and condescending to customers and then turn around and roll her eyes and talk trash about them to the employees, This environment was allowed to fester because most employees did the same with no repercussions. I have had so many customers complain to me about how rude the employees were and HQ never cared.

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5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance Interesting Work Travel Pension and Good benefits

Cons

Compensation quite a bit below market compared to private sector

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Job itself is quite easy - Don't have to deal with full public - Health benefits are nice - Get access to tax free product. - Very generous time off/sick time compared to other companies

Cons

- Management can be difficult to work with and seems inexperience in the technology that the workers are using to do their jobs. - registers, scanner guns, payroll software, store technology in general feels very outdated by todays standers and make it difficult to do my job. -Taking time off is difficult because of how poor management is with operating payroll software. - Hardly any training for new staff. - People that need to be fired aren't let go, but people that do a good job leave because management doesn't do anything about it except file a report. - Constant rotating staff that seems to be never questioned why they're leaving. - Pay is insulting compared to other companies.

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