Pros
I really enjoyed working with Neocase US tech support team and appreciated them always going extra miles to find solutions to resolve our issues. I can honestly tell you that this support team was beyond excellence, and I always commended them to my management for their commitment and dedication supporting our HR teams.
Cons
It had been very unpleasant working with some Neocase management people who cared less about customers and never kept their promises. I often had to work with their Migration/Customer Success and Professional Services managers on numerous projects which mostly never got delivered to me nor I heard back from them despite my multiple attempts on asking them for an update. Their lack of commitment and professionalism to the projects had indirectly and consequently affected my job as I was not able to report back to my management on progress of these projects. As a result of this, I always had to explain to my management as to why my assignments never got completed or kept getting delayed months after months. Almost everything was a disaster.