Remote work option can't offset poor leadership - Customer Success Manager Neptune Retail Solutions Employee Review

Weekly deadlines, but you create your own schedule. Don't want to work on Wednesday? No problem! Want to sleep till noon? No problem! Just complete your assignments by the deadline, work as many or as few hours as it takes for you to get your job done. Be professional, courteous, serve the client, collect a paycheck.

Depending on the number of locations you serve, there is an awful lot of time spent on your feet walking the aisles. Not a big deal really, wear comfy shoes, get your steps in for the day, you'll be fine.

- Meaningful exposure to large CPG partners and real revenue responsibility - Opportunity to own strategy and influence client investment decisions - Fast-paced environment that builds resilience and prioritization skills

- Business decisions heavily prioritize short-term revenue, often at the expense of employees and long-term sustainability - Limited investment in people, support, and infrastructure relative to expectations placed on teams - Frequent shifts in direction created instability for both employees and client relationships - Cross-functional alignment and communication gaps made consistent execution difficult - Leadership messaging did not always match day-to-day realities