Not the best, but better than other retail stores - Boutique Coffee Specialist Nespresso Employee Review

3.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Free coffee each shift, coffee credits, good mentorship from managers (depends on the boutique)

Cons

Ambitious KPI targets and high pressure to perform, hard to achieve most of the time because not everyone is willing to spend on coffees. I always feel drained after each shift - because of all the talking.

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Nespresso Response
6mo
Hello colleague, Thank you for sharing your thoughts about your experience with Nespresso. It’s always encouraging to know that our efforts to foster a supportive work environment are recognised. Regarding your concerns, we understand that achieving targets can be challenging, especially when customer spending habits vary. We recognise that this can be a demanding aspect of the role, and we will consider your comments as we continue to assess our team dynamics. Also, we appreciate your candid feedback about the management visibility. This insight is invaluable as we strive to understand the realities of daily operations. If you have any further suggestions or concerns, please don’t hesitate to reach out to your local HR team. Wishing you all the best in your role with us. Thank you.

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