Great place! - Customer Service Representative Nespresso Employee Review

5.0
26 Jan 2022
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule and lots of support

Cons

Payroll and reimbursement process needs improvement

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Nespresso Response
4y
Dear Current Customer Service Representative, Thank you for taking the time to leave a review on your positive time with Nespresso! I was glad to read you found a “flexible work schedule” and “lots of support.” Our flexible scheduling is a great example of how we actively encourage and implement ways of working to better support work-life balance. Regarding your advice to management, I’d like to better understand any areas of opportunity. I encourage you to reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Explore other reviews about Nespresso

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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Nespresso Response
1d
Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We also take note of your comments regarding your overall experience in the role. We understand that customer-facing positions can come with unique challenges, and we continuously strive to support our teams and create an engaging and positive workplace. Your feedback is valuable as we continue to improve the employee experience. We wish you all the best in your future endeavors. Thank you.
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