Nespresso just like coffee leaves a bitter taste in your mouth but can be fixed with a little cream and sugar. - Boutique Coffee Specialist Nespresso Employee Review

3.0
28 June 2022
Recommend
CEO approval
Business outlook

Pros

Free coffee. Pay is weekly. Learned more about coffee.

Cons

Customers can be rude and entitled. Pay is just ok. Nessoft is a joke. The system Nespresso uses so we can sell you coffee always crashes or is really really really really really really slow. Constantly causes a lot of headaches for not only the employees but the consumer as well. Coffee stock! Always out of something or it’s discontinued and customers gets mad! Some machines are cheaply made like the vertuo next which always gets returned.

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Nespresso Response
3y
Dear Coffee Specialist, I appreciate you taking the time to share your feedback. We are proud to offer our employees competitive compensation and a benefits package with excellent perks, like free coffee and machines. As you articulated, coffee is the heart of our business, and we take its quality extremely seriously. I’m glad to hear in this role, you’ve been able to expand your coffee knowledge – there is so much to learn! To your point on our systems, we are constantly working to improve our technology across our global network, including our POS system, Nessoft, as well as other backend Supply Chain systems to help ease the strain businesses like ours are facing on a macroeconomic scale when it comes to supply chain. As for Vertuo, our team has been laser focused on testing our machines to ensure they meet the highest standards. Please reach out to me directly if you would like to discuss further. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

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5.0
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Pros

Great Amazing Awesome This is stupid

Cons

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2.0
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CEO approval
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Pros

Coffee credit Quarterly bonus Company Christmas party

Cons

AI Scheduling, 25 year old computer system

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Nespresso Response
2d
Hello colleague, Thank you for taking the time to share your review and for your continued contribution to Nespresso. We are pleased to read that you appreciate the coffee credit, bonus structure, and team events, as creating a positive and rewarding work environment remains a key focus for us. We also appreciate you bringing attention to your observations. We can assure you that we are focused on providing our teams with a schedule that is healthy and comfortable for everyone. At Nespresso, we aim to foster a dynamic and well-supported working environment, and feedback like yours helps us in reviewing our practices. We wish you continued success in your journey with us. Thank you.
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