Good experience - Team Leader Nespresso Employee Review

3.0
15 July 2022
Recommend
CEO approval
Business outlook

Pros

Learning more about coffee culture but overall perks include: a free coffee machine, discounts, and quarterly credit that you can use for product otherwise if your full time you can opt-in for dental, vision, and/or health insurance

Cons

Outdated pos system, requires lots of apps on your phone, unnecessary emails, and generally cooperate and retail are disconnected with no training/communication on any changes ie their same day delivery services

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Nespresso Response
3y
Dear Current Team Leader, Thank you for taking the time to leave such a thorough review. We take great pride in our compensation and benefits package which includes perks, as you said, like free coffee and machines. To your point on our systems, we are constantly working to improve our technology across the company, including our POS system, and always welcome feedback and ideas on how we can improve. In regard to training and communication, there is always value in continually training and developing our people. At Nespresso, we offer an abundance of trainings and re-trainings including product, sales, systems and development. I value your feedback, and I hope you will take the opportunity to continue to engage with us directly. We offer several forums for listening and sharing, and together, we will work to address these points as a team. All my best, Alfonso Gonzalez CEO, Nespresso North America

Explore other reviews about Nespresso

5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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Nespresso Response
8h
Hello, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated your coworkers and the organized work environment during your time at Nespresso. We also take note of your comments regarding your overall experience in the role. We understand that customer-facing positions can come with unique challenges, and we continuously strive to support our teams and create an engaging and positive workplace. Your feedback is valuable as we continue to improve the employee experience. We wish you all the best in your future endeavors. Thank you.
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