- Incompetent senior leadership lacking relevant industry experience
- Reactive, crisis-driven culture with no coherent strategy
- “Innovation” is mostly marketing and buzzwords, not execution
- Private-equity ownership drives short-term optics over long-term success
- Frequent pivots with no accountability or learning
- Decisions made by people far removed from customers and delivery
- Poor internal communication and shifting narratives
- Talent churn at leadership and go-to-market levels
- Little empowerment; success depends more on politics than performance