A large Family - Anonymous employee NetSupport Employee Review

Management is great, flexible and understanding. Good benefits.

None that I can think of

Generous PTO and vacation time. Strong healthcare and dental coverage. 401(k) finally offered after years of employee requests. Work-life balance is generally respected. Supportive peers within the U.S. team.

Disconnected UK leadership lacks empathy or awareness of U.S. team morale. Below average salary and commission compensation compared to similar roles. No path for internal promotion despite years of proven performance. Fear of retaliation for voicing concerns; feedback is discouraged. Recognition is nonexistent—even top performers go unacknowledged. New leadership expected to fix everything with no internal support.