- Poor staff parking solutions.
- Inaccurate job titles.
- Generally rude and unhelpful management.
- Damaging to mental health.
- Questional behaviour from some staff that leans towards bullying.
- The IT management is non-technical which has caused numerous issues when trying to explain the most basic things (Leads to unrealistic expectations).
- The people running the teams (Pods) are generally not even close to being qualified for that position. Makes for some poor work life.
- You are expected to log 480 individual minutes and you are very heavily expected to log almost all of this to customer time. First of all, who can account for 480 minutes of thier day down to the minute. Nobody is able to genuinely and ethcially log that time down to customer facing work, it's just not even close to viable.
If you log any time that is not able to be billed to a customer you start getting questions and meetings, it's just so weird and shady.
- A lot of the people I worked with, myself included had a lot of difficulty logging all 480 minutes becasue, well it's just not possible to do ethically and you are made to feel bad for logging non-billable time.
Even though you constantly sturggle and tell them you have issues with it they provide literally no help other than a meeting to say you need to get better at it with absolutely no direction on how to imrove (The only way being to log time unethically, I was genuinely told at one point, to add a couple of minutes onto my logs here and there...... "as long as it's not blatant"....)
- I've never had a job before where I wake up and genuinely dread the drive into work because I know how miserable I am going to be.
- You get the job advertised as a first line. You are NOT a first line you are a second line. I'm not sure if Netmatters are just this ignorant but it seems like they just call you a first line so that they can pay you much less. Any other company this job would be called and paid as second line technician.
- Any chance for training is generally non-existant or soo slow to ever come around, you usually way too busy to be doing any kind of meaningful training.
- It was quite damning when speaking with recruiters when looking for a new job, every single recruiter I spoke to was well aware of Netmatters and how much negative press it gets from the endless people leaving.
- Insanely high staff turnover in IT. I worked with countless people who started and left before me because it's just not a nice place to work, one of the new guys in my team told me that he hated working at Netmatters so much, he used to cry when he got home because of how taxing it is to work there mentally.
- Netmatters has some very *interesting* ideas... I was told by someone at the top after I had a few legitimate medical absensed from work that even if I am ill, I should come in anyway and they will tell me if I look too ill, no he wasnt joking he was dead serious.
- I have genuinely damaged my mental health working here.
- Even though there are opportunites to learn here, they are not often and it certainly wasn't worth it in the end.
