Career Growth Exists, but Poor Management, Overwork and Unequal Treatment Drive People Away - Tier 1 Technical Support Netpluz Employee Review

2.0
10 May 2025
Recommend
CEO approval
Business outlook

Pros

Netpluz provides valuable technical exposure in NOC operations. Internal promotions are possible for those who take initiative. Level 1 team members are supportive.

Cons

Even though promotion is possible, the company is very reluctant to hire enough staff. This causes serious understaffing, especially during urgent forced to do a lot more work than they should, without getting fair pay. Recently, Level 1 engineers have also been made to handle backend task, handle project task, that should be handled by other teams, which adds even more stress and confusion.

Explore other reviews about Netpluz

1.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Get to learn and handle things that are far and beyond, not within your scope.

Cons

1. Employees are often expected to cover for colleagues, including managers, who cannot manage their own workloads, leading to burnout and low morale. Some long-serving underperformers also appear to be promoted based on favouritism rather than performance. 2. There is poor alignment and inconsistent communication across departments, causing misunderstandings, inefficiencies, and rework. 3. Agreed incentives and compensation can be changed or withdrawn without notice, creating uncertainty and undermining employees trust. Employees have limited visibility into the company’s financial performance, which is often cited to justify the lack of bonuses and incentive etc even tho heavy investments can still be seen.

1.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Good for starter who not looking much about salary

Cons

Low salary and benefit. Confused with SOP.

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